9t99 Responsible Gaming —
Your safety is our priority
Gaming should always be a source of entertainment, not stress. 9t99 gives you all the tools and support you need to enjoy yourself within the right limits.
Why does Responsible Gaming matter?
Online gaming can be an enjoyable leisure activity — but it stays positive only when you participate consciously and in a controlled way. 9t99 believes that ensuring every player's safety is not just an ethical responsibility, but the foundation of building a healthy gaming culture.
With Bangladeshi players in mind, we have built tools and policies that help you keep your gaming habits in check. Whether it is setting deposit limits, taking a short break, or deciding to step away entirely — 9t99 is always by your side.
Remember: gaming should never be seen as an alternative source of income. It is entertainment. If you ever feel that gaming is having a negative impact on your personal or financial life, please reach out to our support team.
- For players aged 21 and above only
- Never bet more than your budget allows
- Do not think of gaming as a source of income
- Do not chase losses by continuing to play
- Prioritise your family, friends, and career
- Seek help when needed — asking for help is a sign of strength
9t99's Protective Tools
We offer several important features to keep your gaming experience controlled and safe.
Set Deposit Limits
You can set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, but a waiting period applies if you want to increase it.
Time-Out Break
If you need a short rest, you can take a temporary time-out for any period from 24 hours to 30 days. During this time no deposits or bets can be made from your account.
Self-Exclusion
If you feel you need a long-term break, you can apply for self-exclusion for a period of 3 months to 5 years. During this time your account will be completely inactive.
Reality Check Reminders
At set intervals you will be reminded how long you have been playing and how much you have spent in total. These alerts help keep you aware.
Loss Limit
If your losses exceed a set amount, your session will end automatically. Set a daily or weekly loss limit in advance based on what you can afford.
24/7 support
The 9t99 support team is available 24 hours a day, 7 days a week. Support is available in both Bengali and English via live chat or email ([email protected]).
Warning Signs of Problem Gaming
If you notice any one or more of the signs below, you should pay attention. This is not a sign of weakness — it takes courage to recognise yourself.
- Repeatedly playing to try to recover lost money
- Neglecting family or work because of gaming
- Borrowing money or spending savings to place bets
- Lying about or hiding your gaming from others
- Feeling restless or irritable when not gaming
- Trying repeatedly to stop but being unable to
If any of these apply to you, contact our support team right now. We will not judge you — we will only help.
The Golden Rules of Healthy Gaming
Following these simple rules will keep gaming enjoyable at all times:
Set a Budget First
Before each gaming session, decide on a fixed amount that, if lost, will not affect your daily life. Stop when you reach that limit.
Set Time Limits
Allocate a specific time for gaming. Do not game during time with family, work hours, or sleep time.
Do Not Bet on Emotions
Avoid gaming when you are angry, sad, or under stress. Your decision-making ability is reduced in these states.
Take Regular Breaks
Take at least a 10-minute break every hour. Get up, walk around, drink some water — keep your body and mind fresh.
Accept That Winning Is Not Guaranteed
Gaming involves both wins and losses. Accept losses as normal and do not take excessive risks chasing a win.
Age Limit and Minor Protection
Only players aged 21 or above may create an account and play on 9t99. This is a non-negotiable policy of our platform.
We follow an age verification process at registration. If the age of any account holder appears suspicious, we may immediately request identity verification and suspend the account if necessary.
If there are minors in your household, use parental control software on your device and never share your login details. Make your children aware of online gaming.
If you find out that a minor is using 9t99, please notify us immediately at [email protected]. We will act quickly.
How to Use the Support Tools
Using the responsible gaming settings in your account is very straightforward. Follow the steps below:
From Account Settings
- Log in to your 9t99 account
- Go to the "Account Settings" or "Profile" section
- Open the "Responsible Gaming" menu
- Select your preferred limit or type of break
- Set the amount or duration and save
Deposit limits and loss limits take effect immediately. A 24-hour waiting period applies when increasing a limit.
Through the Support Team
If you have trouble changing settings yourself or want to make an important decision such as self-exclusion, our support team will assist you directly.
- Speak to us directly on live chat — available 24/7
- Contact us by email: [email protected]
- Service available in both Bengali and English
Once a self-exclusion request is activated, it cannot be cancelled before the set period ends.
Common Questions about Responsible Gaming
Start Gaming Responsibly Today
Your safety comes first at 9t99. Set your limits, play responsibly, and keep gaming an enjoyable experience.