9t99's Privacy Policy
Your personal information is our top priority. This page clearly explains how your data is collected, stored, and kept safe on the 9t99 platform.
1. Introduction & Policy Overview
Welcome to the 9t99 platform. This privacy policy ("Policy") explains how 9t99 ("we", "our", "Platform") collects, uses, processes, and stores your personal information. By using our services, you agree to the terms of this Policy.
This Policy applies to all 9t99 services — including the website, applications, and other digital channels. We commit that your information will never be sold or unlawfully transferred to third parties. We use industry-standard SSL encryption technology to protect your data.
We may update this Policy from time to time. We will notify you appropriately of any significant changes. The latest version will always be available on this page.
2. Information We Collect
9t99 only collects information that is necessary to provide our services. The different types of information are described below.
Personal Identity Information
During account registration, we may collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (when identity verification is required)
Financial Transaction Information
To process deposits and withdrawals, we collect:
- Payment method details (bKash, Nagad, Rocket, Upay)
- Relevant bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
Technical & Usage Information
Information collected automatically to improve platform security and performance:
- IP address and device identifiers
- Browser type and operating system
- Login date, time, and location (approximate)
- Gaming activity logs
- Cookie and session data
Communication Information
When you contact our customer support, we store:
- Live chat messages and history
- Email communication content
- Details of complaints, requests, and questions
- Issue resolution records
Important: We never store your full payment card number or password. Payment processing is handled using industry-standard encryption methods.
3. Purpose of Using Your Information
9t99 uses your personal information only for specific and legitimate purposes. Each purpose is described in detail below.
3.1 Service Operation & Delivery
- Creating, managing, and verifying accounts
- Processing deposit and withdrawal transactions
- Managing gaming activity and determining outcomes
- Applying bonuses and promotional offers
- Providing 24/7 customer support
3.2 Security & Fraud Prevention
- Detecting and preventing unauthorized account access
- Monitoring and investigating suspicious transactions
- Preventing multiple accounts or fraud
- Ensuring the platform's cybersecurity
3.3 Service Improvement & Analysis
- Identifying and resolving platform errors
- Conducting analysis to enhance the user experience
- Supporting plans to add new games and features
- Evaluating the platform's overall performance
3.4 Communications & Notifications
- Sending important account-related notifications
- Transaction confirmation messages
- Promotional communications where applicable (based on consent)
- Informing you of policy changes
3.5 Ensuring Responsible Gaming
- Monitoring gaming activity to identify potential issues
- Supporting the promotion of healthy gaming habits
- Assisting with self-exclusion or limit-setting when needed
4. Data Storage & Security
9t99 applies both technical and administrative security measures to keep your personal information safe.
Technical Protection
- SSL (Secure Socket Layer) encryption technology — for all data transfers
- Data storage with AES-256 encryption
- Firewall and intrusion detection systems
- Regular security audits and testing
- Two-Factor Authentication support
Administrative & Organizational Protection
- Only authorized staff may access personal information
- Regular data protection training for staff
- Data access logs maintained and reviewed
- Confidentiality agreements required with third parties
Data Retention Period
We retain your information only for as long as it is needed for the relevant purpose or as required by legal obligations. Even after an account is closed, financial records may be retained for a specified period in accordance with regulatory requirements. Once the retention period ends, data is securely deleted or anonymized.
5. Data Sharing & Disclosure
9t99 never sells your personal information to third parties. However, information may be shared to a limited extent in certain specific situations.
5.1 Service Provider Partners
We work with trusted third-party service providers for payment processing, technical services, or customer support. These parties receive only the information necessary to perform their specific tasks and may not use it for any other purpose. All partners are required to comply with our privacy standards.
5.2 Legal & Regulatory Obligations
We may provide necessary information in response to legal obligations, court orders, or valid requests from government authorities. We always aim to limit such disclosures to the minimum information required.
5.3 What We Will Never Do
- Sell or rent your personal information
- Share personal information with advertisers
- Use your information for third-party marketing without your consent
- Disclose information to unnecessary third parties
6. Cookie Policy
9t99 uses cookies and similar tracking technologies to improve platform performance.
Cookie Types & Purposes
Essential cookies: Required for the platform's core functionality — keeping login sessions active and ensuring security. These cannot be disabled.
Functional cookies: Used to remember your preferences (language, display settings).
Analytical cookies: Used to analyze platform usage, helping us improve our services.
You can control or disable non-essential cookies from your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.
7. Your Rights Regarding Your Information
9t99 respects your rights over your personal information. Your main rights are listed below.
Right to Access Your Information
You can find out at any time what information we hold about you. Through a formal request, you can receive a copy of your data.
Right to Correct Your Information
If there is any inaccuracy or incompleteness in your information, you can request a correction. We will make the necessary changes as quickly as possible.
Right to Delete Your Information
In certain circumstances you can request that your personal information be deleted, though some information may be required to be retained for legal or regulatory reasons.
Right to Object to Processing
In certain cases you can object to the processing of your information. In particular, you can opt out at any time from your information being used for direct marketing purposes.
Right to Data Portability
You can request your information in a structured, commonly used format that can be transferred elsewhere.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily restricted.
To exercise any of the above rights, please contact our support team. We will respond to your request within 30 days of receipt.
8. Protection of Minors
9t99 is for those aged 21 and above only. We do not knowingly collect any information from minors. We verify age during the account registration process, and if we become aware that a user is under 21, their account will be closed immediately and any collected information will be deleted.
If a parent or guardian believes their minor child has registered on our platform, please contact our support team immediately.
9. Policy Changes & Updates
9t99 may update this privacy policy from time to time. Any changes will be published on this page, and for significant changes we will notify you by email or through the platform.
Continuing to use the service after an update is published will be considered as your acceptance of the revised policy. Therefore, it is recommended that you review this page regularly.
10. Contact Us
For any privacy-related questions
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide service in both Bengali and English, 24/7.
Live Chat — 24 hours, 7 days a week
Visit our FAQ page or Responsible Gaming page to learn more.